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We offer postage throughout Australia.

🌈 1）：If you buy less than $69, we will charge $7.95 for shipping.

(Only VIC, NSW, QLD, SA METRO AREA )

🌈 2）：When you buy more than $69, you will get free postage.

(Only VIC, NSW, QLD, SA METRO AREA )

🌈 3）：If you are in a REMOTE AREA, your minimum shipping fee is $7.95, which is mainly determined by the weight of the product and the zip code. You can check it on the product page or checkout page at any time. (Include WA, TAS )

The courier companies we usually use are as follows:

1: AUPOST

2: Courier Please

3: Sendle

4: Aramex

We usually depend on which shipping company to use based on the customer's address or product. If you have a designated shipping company to designate, please feel free to let us know, but this may incur additional charges.

1: Since we have a lot of daily orders, we usually arrange delivery within 1-3 days after receiving the order.

2: If the product is out of stock, we will try our best to inform you that the order time may be affected, usually it will be about 3-5 days for the product that is out of stock.

3: For Pre-order products, its arrival time will be marked on the product purchase page, and we will process your order as soon as we receive the pre-order products.

4: When we successfully deliver the order, you will receive email updates and the latest tracking information one after another.

🐈 For most of the products, we occasionally encounter slight damage or wear of the outer packaging caused by the product during transportation. Usually this is a normal phenomenon.

🐈 If there is serious transportation damage after you receive the product, please contact us in time. 

🌟 We support free return service within 30 days after receiving the product, please read the following link for details:

https://www.myrainbowpets.com.au/policies/refund-policy